This Refunds & Returns Policy outlines the guidelines for refunds and returns related to the services and software provided by Zentrix Business Automations (“we,” “us,” or “our”), which include technical support services and ERP software solutions.

1. Technical Support Services

Due to the nature of technical support services, which are often time-based or involve the provision of expertise and effort, refunds are generally not offered once the service has been rendered.

• Service Cancellation: If you wish to cancel a scheduled technical support session, you must provide us with [Specify Notice Period – e.g., 24 hours] advance notice. Cancellations made with less notice may not be eligible for a refund or credit.
• Service Issues: If you are dissatisfied with the technical support service you received, please contact us within [Specify Timeframe – e.g., 7 days] of the service date to discuss your concerns. We will review your case and may, at our sole discretion, offer a partial refund, a credit for future services, or alternative solutions on a case-by-case basis.

2. ERP Software Solutions (Subscriptions)

Our ERP software solutions are typically offered on a subscription basis. The terms regarding refunds and cancellations for subscriptions are outlined below:

• Trial Periods (if applicable): If we offer a free trial period for our ERP software, you will have the opportunity to evaluate the software before committing to a paid subscription. If you are not satisfied during the trial period, you can cancel your subscription before the trial ends without incurring any charges.
• Paid Subscriptions:
  • Cancellation: You may cancel your paid subscription at any time. However, unless otherwise stated in your subscription agreement, no refunds or credits will be provided for any unused portion of your subscription period.
  • Downgrades: If you downgrade your subscription plan, the changes will typically take effect at the end of your current billing cycle. No refunds or credits will be provided for the difference in plan costs for the current billing cycle.
  • Upgrades: If you upgrade your subscription plan, the new features and billing rate will typically take effect immediately, and you will be charged a pro-rated amount for the remainder of the current billing cycle.
• Service Interruptions: In the event of significant and prolonged service interruptions to our ERP software that are directly attributable to us, we may, at our sole discretion, consider providing pro-rated refunds or credits.
• Dissatisfaction: If you are experiencing significant issues with our ERP software that we are unable to resolve after reasonable efforts, you may request a review of your situation for a potential partial refund or credit. Such requests must be made within [Specify Timeframe – e.g., 30 days] of the issue arising and will be assessed on a case-by-case basis.

3. General Conditions for Refunds and Returns

• All refund or credit requests must be submitted in writing to [Your Company Email Address or designated support channel].
• We may require you to provide supporting documentation or information to process your request.
• We reserve the right to refuse a refund or credit if we believe the request is unreasonable, fraudulent, or does not comply with this policy.
• Any refunds issued will typically be processed within [Specify Timeframe – e.g., 14 business days] using the original payment method.

4. Changes to this Policy

We may update this Refunds & Returns Policy from time to time. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this policy periodically.  

5. Contact Us

If you have any questions about this Refunds & Returns Policy, please contact us at:
Zentrix Business Automations | info@zbasl.com

Important Considerations:

• Legal Review: This is a template. You must have it reviewed and customized by legal counsel familiar with consumer protection laws and other relevant regulations in Sri Lanka.
• Specificity: Tailor the timeframes (e.g., for cancellation notice, reporting issues) to your operational capabilities.
• Subscription Agreements: Ensure this policy aligns with the refund and cancellation terms outlined in your specific ERP software subscription agreements.
• Trial Periods: If you offer trial periods, clearly state the terms and conditions related to them.
• Clarity: Use clear and unambiguous language to avoid misunderstandings.
• Consistency: Ensure your refund and returns policy is consistent with your overall business practices and customer service approach.

By using this template as a starting point and seeking professional legal advice, you can create a comprehensive and legally sound Refunds & Returns Policy for Zentrix Business Automations.