Zentrix Business Automations (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, including our technical support services and our ERP software solutions (collectively, the “Services”).  

1. Information We Collect

We may collect the following types of information:

• Information You Provide Directly:

  • Contact Information: When you contact us for support or register for our ERP software, we may collect your name, email address, phone number, company name, and job title.
  • Account Information: If you use our ERP software, we collect information related to your account, such as usernames, passwords, and billing information.
  • Support Inquiries: When you contact our technical support, we may collect information about your issue, including system details, error messages, and any other information you provide to help us resolve your query.
  • Communication Preferences: Information about your preferences for receiving communications from us.
  • User Content: Any data, information, or files you upload or input into our ERP software.

• Information We Collect Automatically:

  • Usage Data: We may collect information about how you use our Services, such as the features you access, the time and duration of your usage, and the pages you visit within our ERP software.
  • Device Information: We may collect information about the device you use to access our Services, including your IP address, browser type, operating system, device identifiers, and mobile network information.   
    
     

     
  • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities and preferences. You can manage your cookie preferences through your browser settings.   
    
     

     

2. How We Use Your Information

We may use your information for the following purposes:

• To Provide and Maintain our Services: To deliver our technical support services and ERP software, including account management, software updates, and feature enhancements.   
  
   

   
• To Respond to Your Inquiries: To address your technical support requests, answer your questions, and provide customer service.
• To Personalize Your Experience: To tailor our Services to your needs and preferences.
• To Communicate with You: To send you important notices, updates, promotional materials (where permitted by law and your preferences), and other information related to our Services.
• To Improve our Services: To analyze usage patterns, conduct research and development, and improve the functionality and user experience of our technical support and ERP software.
• To Ensure Security: To protect our Services and users from fraud, unauthorized access, and other security threats.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
• For Billing and Account Management: To process payments and manage your account if you use our ERP software.

3. How We Share Your Information

We may share your information with the following categories of recipients:

• Service Providers: We may engage third-party service providers to assist us in providing and improving our Services, such as hosting providers, payment processors, analytics providers, and technical support vendors. These providers are contractually obligated to protect your information.
  
   
• Business Partners: In some cases, we may share information with business partners to offer integrated services or promotions.
• Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other third parties if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others. 
  
   
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.   
  
   

   

   
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.  

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may depend on the type of information, the nature of our relationship with you, and applicable legal obligations.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:   

• Access: Request access to the personal information we hold about you.
• Rectification: Request that we correct any inaccurate or incomplete personal information.  
  
   
• Erasure: Request the deletion of your personal information under certain circumstances.  
  
   
• Restriction of Processing: Request that we restrict the processing of your personal information under certain circumstances.  
  
   
• Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.   
  
   
• Object: Object to the processing of your personal information under certain circumstances.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.  
  
   
• Lodge a Complaint: Lodge a complaint with a data protection authority if you believe our processing of your personal information infringes applicable laws.  
  
   

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.  

7. International Data Transfers

If you are accessing our Services from outside of Sri Lanka, please be aware that your information may be transferred to and processed in Sri Lanka, where our servers are located and our central operations are based. Sri Lanka may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your information to Sri Lanka. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.  

8. Children’s Privacy

Our Services are not intended for children under the age of [Specify Age – e.g., 16]. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.  

9. Links to Other Websites

Our Services may contain links to other websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review the privacy policies of those websites or services before providing any personal information.  

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically. If we make significant changes, we may provide you with more prominent notice, such as by email.  

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:  
Zentrix Business Automations | info@zbasl.com

Important Considerations:

• Legal Review: This is a template. You must have it reviewed and customized by legal counsel familiar with data protection laws in Sri Lanka and any other relevant jurisdictions.
• Specificity: Tailor the information we collect, how we use it, and how we share it to your specific business practices for both technical support and ERP software.
• Cookie Policy: You may need a separate Cookie Policy or a more detailed section within this policy explaining your use of cookies and similar technologies.
• International Transfers: If you transfer data internationally beyond Sri Lanka, you need to specify the safeguards you have in place (e.g., Standard Contractual Clauses).
• Accessibility: Ensure your Privacy Policy is easily accessible on your website and in a clear and understandable format.

By using this template as a starting point and seeking legal advice, you can create a comprehensive and legally sound Privacy Policy for Zentrix Business Automations.